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  • On Apr 1, 2021
    Isaiah from NY Asked

    Hey my question is I wanted to cancel my ticket I paid for 150$ And a refund because my mom is not Abel to travel since she was tested before in 2020 positive for COVID now she’s healed but for her safety she won’t be Abel to so I can’t go alone is that ok

    Hi there, Isaiah!

    Welcome to planDisney, and thanks for bringing your question to us today. 

    First and foremost, all of us at planDisney are so very happy to hEAR your mother is doing much better now. I know this past year has been a difficult one; I have been listening to the song, “There’s a Great Big Beautiful Tomorrow” by the Sherman Brothers featured in Walt Disney’s Carousel of Progress attraction that has me feeling more optimistic for the future!

    Isaiah, the policy on Theme Park tickets states that although refunds are not being issued, you do have some options. If your tickets have not yet expired, you can modify their dates through your My Disney Experience account. Of course, if the new dates are priced higher, an additional cost may apply. Even if your tickets have expired, the value itself never expires which means you can still apply the amount of your Theme Park tickets to new ones. Should you have any further questions about this, you are welcome to call and speak to a Cast Member at Existing Tickets.  

    Disney has worked diligently to ensure Guest and Cast Member safety during the reopening of The Most Magical Place on Earth, and because of this, face coverings are required for all Guests ages 2 and up, physical distancing markers have been placed in queues, there has also been limited capacity at each Theme Park thanks to the implementation of the Disney Park Pass reservation system

    Isaiah, when you and your mother are comfortable traveling again, we can’t wait to welcome you to a world of magic! 

    Aena 
thumbnail image for Aena

Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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