Heigh-Ho Brandy,
I’m sorry to hEAR you are having a difficult time reaching a Cast Member. During this time, Walt Disney World Cast Members are receiving a high volume of phone calls correlating to a number of curiouser and curiouser inquiries. Guests, with Pre-Existing tickets, should contact (407) 566-4985 and expect to sit down with a book or start a Disney movie as they wait for assistance. Another option is to
email Walt Disney World. A detailed email form is at your beck and call and can start the ball rolling for you.
As a side note, Guests who were impacted last year, by the
closure of Walt Disney World, with
tickets purchased through June 6, 2020, with a valid use period beginning March 12, 2020, or later will have an extension of their tickets through September 26, 2021. If you are unable to visit by then your ticket value can be used towards tickets for future visits, or you can ask for a refund. Guests with tickets purchased after June 6, 2020, should know tickets are non-refundable but can be used towards future ticket purchases, as well. Guests will need to contact a Cast Member or email for further details.
I do hope this has been helpful and the next time you are ready to plan your Walt Disney World vacation feel free to
ask us any further inquiries you may have. In the meantime, stay up to date with the
Disney Parks Blog and follow us on Instagram (@plandisneypanel) for more Disney Magic.
Have a Practically Perfect Day,
Amy M.