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  • On Jul 12, 2021
    Paloma from Jalisco Asked

    Hello! We had tickets to go to the parks on July 2020. Pandemic has our VISA approval delayed and we rescheduled for July 2021. RCI agent said he could not help to move the ticket dates and had to be done thru the web page but I cannot find how? Pls help

    Welcome to planDisney, Paloma! I’m so sorry to hear that you’re having issues with your tickets for Walt Disney World Resort theme parks. I think I have a solution that might work for you.  

    To start the process of extending the date for your tickets, send an email to WDW Guest Services- Ticket Usage at ticket.usage@DisneyWorld.com including these things:

    -Make sure to include a copy of the front and back of your tickets (if you don’t have a hard copy of your tickets, include the confirmation numbers you received in an email when you purchased the tickets.)

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    Explain your situation in the email and within a few days, a Cast Member will reach out to you. Disney will send you a new confirmation number. You can then link that number to your My Disney Experience account and plan your next vacation! 

    Paloma, if you have any more questions, you can always come back to see us here or at planDisney en Español
    ¡Siempre es nuestro placer ayudarte con todos los detalles de tu visita!

    ¡Hasta pronto!

    Veronica 
thumbnail image for Veronica

Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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