• On Apr 4, 2020
    Teresa from ON Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello Please some help, I didn't dowload all my memory maker photos, i lost somee. If I buy the USB, will I have the whole content back? I am trying to get my photos back. Thanks in advance Teresa

    Hi there, Teresa! Thanks so much for stopping by the Disney Parks Moms Panel. 

    I have been in your shoes when I accidentally let my Memory Maker photos expire. When that happened, just a day after my photos expired I called Disney's PhotoPass and they were able to recover my photos. They did tell me that more often than not the photos have been deleted from the system so they are not able to recover them. 

    Teresa, if PhotoPass is able to recover your photos, then they would most likely be included on the USB, however, you may be subject to an extension fee. My best advice would be to call the PhotoPass Guest Support Team as soon as possible at 407-560-4300 to see if they can locate your photos. 

    I hope that this has helped, Teresa, and good luck getting a hold of your expired photos! 

    I hope that you have a magical weekend! 

    Sarah B. 
thumbnail image for Sarah

Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.