Star Wars Galaxy's Edge First Order Cargo
  • On Jan 30, 2022
    John from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, One of Our Ashoka Tano legacy lightsabers purchased in galaxy’s edge in June stopped working completely. No light no sound. We switched battery holders and blades between the two and the non working one remains the same. What can we do?

    Galactic greetings, John, and thank you for bringing your question to planDisney!

    It sounds like you recently traveled to a galaxy far, far away, and may have stopped by Dok-Ondar's Den of Antiquities to pick up some of the galaxy's rarest treasures. I’m sorry that you’re now having difficulties with one of your Ahsoka Tano lightsabers. My first piece of advice is normally to suggest changing the batteries that power the lightsaber, but it sounds like you have already tried to do that. If changing the batteries hasn't helped, I recommend sending an email to merchandise.guest.services@disneyparks.com. In your email, include an image showing your proof of purchase, whether it’s your receipt or a portion of your credit card statement that proves you purchased your lightsaber from Star Wars: Galaxy’s Edge. You can also include a brief video of the issue you’re having, if you’re able to capture it. This will help narrow down the issue so that the Cast Member can help you come to a solution faster! I sure hope you’re able to get some answers soon, John, so you can get back to battling the Dark Side!

    In the meantime, if you have any other questions about your lightsaber or any other purchases from Star Wars: Galaxy’s Edge, you can call the Disneyland Resort’s Star Wars: Galaxy’s Edge Experiences phone line. I spoke with the most helpful Cast Member who was able to provide me with the above information. You can reach this phone line at (714) 300-7805. 

    May the Force be with you!
    Kristin
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Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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