• On Jan 6, 2022
    Colin from BC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am having issues with my lightsaber recently built at Savi's workshop where I cannot get the bottom end cap off of the saber, meaning I cannot remove the bottom pieces of the saber or change the batteries. Please help!

    Galactic greetings, Colin, and welcome to planDisney

    It sounds like you recently traveled to a galaxy far, far away, and had the chance to enjoy the extraordinary experience of building a custom lightsaber at Savi’s Workshop – Handbuilt Lightsabers! My son built his own legendary lightsaber a couple years ago, and I was able to attend as his Guest. I was in awe the entire time! I hope you also had the experience of a lifetime!

    Like you, my son started having issues with his lightsaber a few weeks after he bought it. We did some investigating, and discovered that he needed to change the three AAA batteries that power the lightsaber. Here are some instructions to help you check your batteries, too, in case this could be of help: First, look for the cylindrical battery pack in the bottom of the chassis – it’s hidden by the pommel cap. You’ll see that the pommel cap attaches to the bottom of the hilt. So, you’ll need to remove the cap and the attachment holding the battery pack in place. Next, you’ll slide the pack out, replace the batteries, reinsert the pack and the attachment, and place the pommel cap back on the hilt. I'm crossing my fingers this may help you! 

    If this still doesn’t do the trick, I recommend calling Merchandise Guest Services for additional help. You can reach them at (877) 560-6477 on Monday through Friday, from 9:00 AM – 5:00 PM Eastern. Just like the Force, the Cast Member you speak with should be able to guide you from there.

    I can’t wait for your lightsaber’s Kyber Crystal to glow brightly once again, Colin! May the Force be with you!

    As they say on Batuu, ‘Til the Spire!
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Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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