Hello, My mom purchased the Memory Maker Photopass and activated it, but we don't know the login credentials she activated it with. How do I get this reset so we can view our photos?

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Answer 1

Hi there, Katherine-Anne,

Welcome to planDisney! We’re glad you stopped by with a question for us.

I hope you and your mom had the most wonderful time at The Most Magical Place on Earth! I love taking my mom to my happy place, too! Seeing her act like a kid while she’s experiencing the magic of Walt Disney World Resort is so special. I’m delighted your mom purchased the Memory Maker, as the pictures from your vacation are some of the best keepsakes. When my family returns home from our vacation, we love going through our PhotoPass photos as we reminisce about our trip.

But first, I’m happy to guide your mom to get her login credentials for the Memory Maker. Since the Memory Maker works with a Guest’s My Disney Experience account, those would be the credentials that your mother would have used to log in.

If your mom cannot sign into her My Disney Experience account, she can use the “Need help signing in?” option when attempting to sign in to reset her password. If she’s unsure of the account or the information, she’s welcome to call and speak to a friendly Cast Member at My Disney Experience, MagicBand, MagicBand+, and they’ll be happy to help reset her account information for her.

Once she has her My Disney Experience account information, she can log in and view the photos here.

We hope your vacation was enchanting, Katherine-Anne!

Aena

Hello, My mom purchased the Memory Maker Photopass and activated it, but we don't know the login credentials she activated it with. How do I get this reset so we can view our photos?

Meet the Panelist: Aena, Texas

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Hello, My mom purchased the Memory Maker Photopass and activated it, but we don't know the login credentials she activated it with. How do I get this reset so we can view our photos?”

Meet the Panelist: Aena, Texas

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Share a message of thanks with the knowledgeable panelist who provided a personalized answer to your Disney vacation question.

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Hello, My mom purchased the Memory Maker Photopass and activated it, but we don't know the login credentials she activated it with. How do I get this reset so we can view our photos?