Mom and daughter on Dumbo
  • On Apr 12, 2023
    Katherine-anne from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, My mom purchased the Memory Maker Photopass and activated it, but we don't know the login credentials she activated it with. How do I get this reset so we can view our photos?

    Hi there, Katherine-Anne,

    Welcome to planDisney! We’re glad you stopped by with a question for us. 

    I hope you and your mom had the most wonderful time at The Most Magical Place on Earth! I love taking my mom to my happy place, too! Seeing her act like a kid while she’s experiencing the magic of Walt Disney World Resort is so special. I’m delighted your mom purchased the Memory Maker, as the pictures from your vacation are some of the best keepsakes. When my family returns home from our vacation, we love going through our PhotoPass photos as we reminisce about our trip.

    But first, I’m happy to guide your mom to get her login credentials for the Memory Maker. Since the Memory Maker works with a Guest’s My Disney Experience account, those would be the credentials that your mother would have used to log in. 

    If your mom cannot sign into her My Disney Experience account, she can use the “Need help signing in?” option when attempting to sign in to reset her password. If she’s unsure of the account or the information, she’s welcome to call and speak to a friendly Cast Member at My Disney Experience, MagicBand, MagicBand+, and they’ll be happy to help reset her account information for her. 

    Once she has her My Disney Experience account information, she can log in and view the photos here.

    We hope your vacation was enchanting, Katherine-Anne!

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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