• On May 17, 2021
    Christine from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I just stayed at the Riviera and did not receive an email with any itemized purchases from my magic band. There are also resort charges I do not think I charged. How do I get more information on this?

    Bonjour, Christine!

    I sincerely hope that you enjoyed your visit to the charming Mediterranean at Disney's Riviera Resort! I just love the elegant feel and the beautiful decor, but most of all I love the Disney Skyliner

    As much as I love Disney's Riviera Resort, I can imagine how not receiving your itemized bill may take a little spring out of your step. 

    What you will want to do is to contact Guest Services at (407) 939-6104. They will be able to provide you with an itemized list of all charges during your stay. I have also heard that some people have had success with emailing guest.services.billing@disneyworld.com to receive their bill, but the response here is less instantaneous than calling. 

    I hope that you get some resolution and we look forward to seeing you back here when you plan your next magical vacation!

    Sarah B. 
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Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

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