Hi there, Heather! I'm so glad you found the second star to the right and followed it on to us at planDisney!
Oh bother! I'm sorry to hear that you aren't able to view your reservations in your
My Disney Experience account. It sounds like Captain Hook must have been involved! Don't worry, we can work on getting everything straightened out. It'll just take some faith, trust, and pixie dust!
Here are a few good steps to start:
- Since you tried to view your plans on the app, try also viewing them on a computer browser. Log into your account online, hover over the tab that says My Disney Experience, and click My Plans. Scroll down past My Plans, Reservations and Tickets and see if you are able to view your hotel and tickets. You can toggle between Daily Itinerary and Tickets & Memory Maker to make sure everything looks correct!
- If you're still unable to see your reservations on the website through your computer, try one more time to link your reservations.
- Make sure that you don't accidentally have two My Disney Experience accounts set up under different email addresses. If your reservations have been linked under one account but you're viewing a second one, you won't see your reservations listed.
- If you are able to see your reservations online but not in your app, try refreshing your app. First, log into your app. Tap the three stacked lines in the bottom right corner, then tap Future Plans. Pull down on this screen so it can refresh. You should hopefully be able to view your Resort Reservation.
- If these above steps haven't helped, I would strongly recommend calling a Cast Member. They're similar to real-life fairy godparents who will try to sprinkle some extra pixie dust on the situation! You can contact them by calling (407) 934-7639. If you can, call right when the phone lines open up at 7:00 AM since their magic can sometimes be in high demand!
Heather, don't forget to also make
Theme Park Reservations for your trip! You'll want to make sure that you've reserved the parks you wish to visit on your desired dates. And while you're waiting for your magical vacation to be here, take some time to explore the
My Disney Experience app. This is a little like holding a magic wand in your hand while on vacation! My favorite reasons to use it are to check wait times for rides, view park maps, and
mobile order food. This way, I know my snacks and meals will be ready before I ever feel a rumbly in my tumbly.
I hope I was able to help you connect with your reservations. If you have any other questions, please visit us again! After all - you've got a friend in me.
See ya real soon!
Michelle