Welcome to planDisney, Javier! I’m so glad you reached out with this question. Visiting the Disneyland Resort should feel comfortable and enjoyable for every Guest, and I’d be happy to help explain how
Disability Access Service, often called DAS, fits into that picture.
DAS is designed for Guests who, because of a developmental disability such as autism or a related condition, may not be able to remain in a traditional standby line for long stretches of time. Instead of waiting physically in the queue, DAS gives eligible Guests a return time for an attraction that lines up with the current standby wait. This lets them experience the park with more flexibility and less stress.
A wonderful starting point is the official
Disneyland webpage that outlines the top things to know about DAS. It walks through the basics of the program, who it’s intended for, and how the registration process works. Browsing through it can be really helpful before speaking with a Cast Member.
If DAS is a service you would like to participate in, you can request to register through a live video chat with a Cast Member. The Guest who needs DAS must be present for the conversation, so make sure they are with you when you start the process. Online registration becomes available 60 days before your trip. To get started, scroll to the “Ready to Chat with a Cast Member?” section, accept the Terms and Conditions, and choose “Request Live Chat.” A Cast Member will guide you from there.
If you’d prefer to take care of things in person, that’s completely fine. You can stop by the
Accessibility Services Kiosk located in the Esplanade between the two parks (on the side closer to Disney California Adventure). The kiosk typically opens an hour before the parks and stays available until about two hours before closing.
Once DAS is added to your account, you can use the
Disneyland app to manage return times throughout the day. After you’ve entered your first park, open the menu (≡) and tap the DAS tile. You can then select an attraction and request a return window. You can hold one DAS return time at a time and request another ten minutes after redeeming the previous one. The best part is that return times stay valid until the park or the attraction closes, giving you plenty of breathing room.
If using the app isn’t an option, Cast Members at Guest Relations or at the umbrella-shaded Accessibility Services locations in both parks can help you request return times in person.
Javier, I hope this helps you understand how DAS works and whether it might be helpful for your family. If you ever need more guidance or planning tips, please visit us again at planDisney. We’re always delighted to help.
Wishing you a magical day ahead,
David