• On Feb 21, 2016
    Gretchen from TN Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Having trouble processing my Disney cruise reservation. We have 3 children ages, 12 (almost 13), 9, & 5. Reserving 1 room and the website will not process our trip. What should I do besides call CS?

    Ahoy, Gretchen!
    I'm sorry you are having trouble booking your Disney Cruise vacation online. Before calling Disney Cruise Line at (800) 951-3532, I would double check to make sure you are booking a stateroom that accommodates your family of five since not all staterooms sleep five Guests. It looks like you are trying to sail on the Disney Fantasy on October 1, 2016. When I plugged in the information you provided I did see some availability in the Concierge-level as well as some Deluxe Family Oceanview Stateroom with Verandahs in the midship and aft sections of the ship. Both these options will provide a spacious room with a view that will sleep your crew comfortably with at least 299 square feet to enjoy.
    Whenever I have trouble with a website I always switch to a different browser on my computer before I give up. Sometimes I have better luck in Chrome with some websites than Safari or Firefox. This may be something to try before you give Disney Cruise Line a call. If you can't figure out the problem, please don't hesitate to book your cruise with a Disney Cruise Line Reservation Specialist. They will be happy to assist you with your reservation and have you booked in no time at all!
    Good luck, Gretchen! If you have additional planning questions, please let us know!
    Have a magical day!
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Meet the Panelist: Nancy, Georgia

Ahoy there!I'm excited to help you plan a magical voyage filled with pixie dust onboard one of the magnificent Disney cruise ships. As a mom of two,I love planning a Disney cruise and can't wait for you to experience all that DCL has to offer. Learn More About Nancy

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