Crystal Palace
  • On Jan 1, 2022
    Kelly from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We haven't been to Disney for several years. I no longer have the two redemption cards I had before (didn't realize I should keep them). How do I cancel old cards so I can get a new one?

    Hi Kelly!  Thank you for bringing your question to planDisney!

    It sounds like you are asking about Disney Rewards Redemption Cards from Disney Visa.  I love using my Disney Rewards Dollars for extra magic when I visit Walt Disney World Resort.  Perhaps a special meal or an experience from the Enchanting Extras Collection for my family, or snacking my way around the 'World at the upcoming EPCOT International Festival of the Arts.

    As I was packing for my recent Walt Disney World Resort vacation, I realized I must have put my Disney Rewards Redemption Cards in a very safe place -- so safe I couldn't find them!  Since I just went through this scenario myself, I am happy to let you know how to resolve the problem.

    Only 2 Redemption Cards can be active per account at any given time.  If those old cards are still linked to your Disney Rewards account, you won't be able to order a new one.  What you'll need to do is call Chase customer service at the number found on the back of your Disney Visa card.  A customer service agent will be able to cancel your old Redemption Cards for you and transfer any balances remaining on the cards back to your account.  Once canceled, you should see the option to order new Redemption Cards at

    In my case, I had picked up a new Redemption Card at Guest Relations while I was visiting Walt Disney World Resort, and the customer service agent was able to link the new card over the phone after canceling the old cards.  This time I put it in my wallet so I don't misplace it again!

    I hope that helps!  Kelly, if you have any additional questions, please feel free to visit planDisney again anytime.  Have a wonderful vacation!

    Anne Marie
thumbnail image for Anne Marie

Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.