• On Sep 5, 2021
    Charles from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, My grandson is currently managed by me. His parents now have an account. How to I move my Grandson from "Managed by me" to Managed by them?

    Hi there, Charles!

    I happen to know the answer to this question from my own experience. I had made some plans for my nieces and nephews but when my sister went to take them to the parks, she couldn't see them at all!

    It turns out that a minor's account is unable to be shared between adult My Disney Experience Accounts. To get around this issue, you have two options.  

    Your first option is if your child creates a new account for your grandson in their My Disney Experience Account. This approach works best if you do not need to access anything like existing tickets

    If you do need to access existing tickets, you will need to call (407) 939-4357 and the friendly Website Support Cast Members will move your grandson from your profile to your child's profile. 

    I hope that this helped, Charles!

    Happy Planning!

    Sarah B. 
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Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

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