Couple on Main Street, U.S.A.
  • On Jan 31, 2022
    Maitane from Bizkaia Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Good morning, I need to change the date of my Disney tickets, as pero COVID se Will nota be able to enjoy our holidays. Could you please help me to do that? Thank you so much!

    Hi there, Maitane! Bienvenida a planDisney, where our goal is to help other Guests plan magical Disney vacations.

    It looks like you were set to arrive here at the Walt Disney World Resort very soon, and I'm so sorry to hear that you need to postpone your vacation. It's always sad to change plans, but at least you know that you'll be able to come back to the magic when you're ready. We're living through very unpredictable times and the Disney Parks team knows this, so they've actually made it quite simple for Guests to reschedule or cancel their vacations. 

    Maitane, in order for you to reschedule your theme park tickets, all you need to do is log into your Disney account through the My Disney Experience mobile app. Once you've done that, please follow these steps:

    1. Click on the three lines at the bottom right corner of your screen.
    2. Click on Tickets and Passes.
    3. Pick the tickets you'd like to change (you need to do this one by one), and click on Change Ticket.
    4. Now, you're going to see a calendar pop up on your screen. Here, you'll need to pick new dates for your tickets, and voilá! You're all set.

    If, for any reason, you seem to have any trouble with the steps above, I highly encourage you to speak to a friendly Cast Member at 1800-812-676. In addition to this, I would like to remind you that Veronica, Malanie, Frances, and I are also able to answer your questions in Spanish, so please don't hesitate to come back and ask us! We're happy to help in any way we can.

    Maitane, even though we won't be seeing you here at the Walt Disney World Resort later this week, I know that your Disney vacation will be filled with magic and joy whenever you do decide to join us. Until then, have a magical day!

    Ana Paula
thumbnail image for Ana Paula

Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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