basketball goal
  • On Aug 20, 2020
    Diana from FL Asked

    Good morning. Back sometime in early 2020 we bought 4 NBA experience tickets, I believe they are due to expire the end of 2020. Due to Covid and closures etc, what amount of time will they add to the expiration of these tickets?

    Hi Diana!

    I’m so excited to hEAR you and your team will be visiting Walt Disney World Resort

    The NBA Experience at Disney Springs is incredible! I went with my fellow panelists and friends at planDisney, and we had the very best time watching each other slam dunk like we were pros! Although I am quite uncoordinated and less graceful than the average human, I cannot wait to go back! There are hoops, trivia games, and my favorite, the Insider Access where you can discover three experiences that take you behind the scenes of NBA legends! 

    I’m sorry to hEAR the buzzer is about to go off on your current tickets for the experience. I heard Cinderella had to take a timeout as well because her Coach ended up turning into a pumpkin. —All jokes aside, I called and spoke with a Cast Member for you and was told although you can’t add an extension on the tickets, if you purchased them directly through Disney, they can be refunded. You are also able to exchange them for new NBA Experience tickets at a later time! You can call the Ticket Services team at 407-566-4985 for direct assistance with your tickets and they will be happy to take care of you! 

    Diana, I know you must be ready to return to the magic, and so am I! Keep your eyes on the ball and on the Walt Disney World Resort Operations page; it’s full of all the current information about the updated experiences! 

    I hoop we see you soon at The Most Magical Place on Earth, Diana!

    Aena
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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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