• On Jul 1, 2021
    Miriam from AL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Good evening, my family bought a one Disney pass. Do we lose our money if we're unable to attend on that day? Thank you

    Welcome to planDisney, Miriam! I’m excited to know that you have a plan in the works to visit the Walt Disney World Resort with your family!

    Don’t worry one bit! You definitely will not lose your money on the theme park tickets you’ve purchased when you’re unable to attend on a specific day. This happened to my family last December. I purchased tickets and we changed our plans, but we didn’t forfeit our tickets. As long as your tickets are not used, they act as a credit toward the purchase of a new ticket. All you have to do is call (407) 939-5277 to speak to a Cast Member, who will help you renew that unused ticket, so it can be applied to a future date.

    Miriam, keep your confirmation numbers for your tickets handy. The Cast Member will need them to be able to renew those tickets if you don’t end up using them. 

    In the meantime, I encourage you to keep an eye out for Special Offers before your next magical visit. Did you know that you can add a Special Offer to an existing reservation? I do it all the time!

    I hope I’ve been helpful. Please feel free to come back to see us if you have any more planning questions. It’s always our pleasure to help you with all the details of your next magical vacation!

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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