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  • On Apr 14, 2024
    Kyra from Zeeland Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Good afternoon, please tell me that it is possible to cancel one of the tickets purchased online, since the person cannot go for health reasons. Thank you

    Hi there, Kyra!

    Thank you for entrusting us at planDisney with your vacation planning question. I'm so sorry to hear that someone in your party will be unable to join you on your magical vacation. I'm sure altering plans for an international vacation was not one taken lightly, so I'm happy to provide some insight into the options that are available to you.

    Unfortunately, Kyra, Walt Disney World Resort policy states that theme park tickets are nontransferable and nonrefundable. While it is not possible to cancel a theme park ticket once it has been purchased, Guests do have the option to change the date of an unused ticket in the event they are unable to fulfill the original reservation. This change can be made before your vacation in your My Disney Experience account if the person who is unable to attend has definite dates for a future visit, or because Walt Disney World Resort understands that even miracles take a little time, the unused ticket can lapse past the expiration date so that the price can be applied towards the purchase of a new ticket at a later date. Just be sure to save the confirmation number of the original ticket for future reference.  

    I understand this is likely not what you were hoping to hear Kyra, so I do have a suggestion for you. Because you indicated health issues as the reason a member of your party will be unable to travel, I suggest reaching out to a Cast Member at the Disney Parks Tickets line to explain your specific circumstances. While nothing is guaranteed and Disney Parks policies are typically enforced, it can't hurt to inquire directly about your options. 

    I hope this was helpful, Kyra, and that you receive a bit of pixie-dusted news about your upcoming vacation. If you have any additional questions as you plan, don't hesitate to stop by again. We're always happy to help!

    Thinking Happy Thoughts,
    Lizzie




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Meet the Panelist: Lizzie, Georgia

Hi y'all! I'm Lizzie, a happily married teacher, coach, and proud dog mom of three from Georgia. While I loved the magic of Disney as a child, it wasn't until my twenties that pixie dust became a defining characteristic of my personality (and my wardrobe). I can't wait to answer your Walt Disney World Resort vacation questions so that you can embrace your inner 'hakuna matata' as you stroll through The Most Magical Place on Earth with your favorite Mickey-shaped snack in hand.  Learn More About Lizzie

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