Pluto with children on Main Street; two girls, boy; Minnie Mouse shirt; mickey ears; Cinderella's Castle
  • On Apr 16, 2024
    Zachary Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    As COVID started in 2020 we had accommodation and park reservations. We supposedly have credit. How do we go about replanning a new trip. Can it be at another location?

    Hi there Zachary, and welcome to planDisney! 

    I'm so sorry to hear that your 2020 Walt Disney World Resort vacation had to be rescheduled, but how wonderful that you're finally heading to The Most Magical Place on Earth! 

    Although I cannot help you make the reservation, I'm happy to point you in the right direction to begin the process of redeeming your credit. To verify whether or not you have a valid theme park ticket credit, you'll want to log in to your My Disney Experience account and under 'My Plans' select 'Tickets, Passes & Memory Maker'. That's where you should see any unused tickets listed. There's even a chance you might be able to manually update the date of your tickets right there. Keep in mind that if there is a price difference between your previous dates and the new dates you select, you may have to pay a little more when finalizing the changes.

    In my experience, Disney Resort hotel reservations that were canceled in 2020 had any deposits refunded, but if you feel there should be additional credit on your account or have issues locating the tickets on your account, I suggest reaching out to a Cast Member for assistance. When you call, I would also have any confirmation emails from your original reservation and cancellation handy.

    Because Walt Disney World Resort, Disneyland Resort, and Disney Vacation Club properties are different entities, theme park tickets and vacation packages are not transferable between them, but I can assure you that with so much magical news announced for Walt Disney World Resort in 2024, you'll be glad they aren't!

    I hope this was helpful, Zachary! If you have any additional questions as you plan your return to the magic, feel free to stop back by. I'm always happy to help!

    Thinking Happy Thoughts, 
    Lizzie



thumbnail image for Lizzie

Meet the Panelist: Lizzie, Georgia

Hi y'all! I'm Lizzie, a happily married teacher, coach, and proud dog mom of three from Georgia. While I loved the magic of Disney as a child, it wasn't until my twenties that pixie dust became a defining characteristic of my personality (and my wardrobe). I can't wait to answer your Walt Disney World Resort vacation questions so that you can embrace your inner 'hakuna matata' as you stroll through The Most Magical Place on Earth with your favorite Mickey-shaped snack in hand.  Learn More About Lizzie

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