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  • On Apr 28, 2021
    Arika from AL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We were given a complimentary day pass at the parks as well as a night at a resort due to a lot of hiccups on our first visit. I thought that was above & beyond fixing the issues! I want to book for them but am not sure what to do. Guidance please?

    Hi Arika,

    Welcome to planDisney! I'm sorry to hear that some of the details of your last visit got a little Tangled, but hopefully the friendly Cast Members were able to help sort everything out so you could get back to all of the magic and fun! On my family's first Disney stay many years ago, we ran into some hiccups as well, and I was so impressed by how the Cast Members took care of us, I knew I could count on Disney to make our vacations as magical as possible!

    I reached out to a Cast Member to ask how you can get all of this straightened out, and she recommended that you call the Disney Reservation Center at (407) 939-5277 so a member of the Guest Services team can pull up all of your information and assist you. Do note that call volumes are quite high right now, so you may need to wait a bit to speak with someone. If that's the case, I'd encourage you to put your phone on speaker and whistle with the magical music while you work!

    Thanks so much for stopping by planDisney, Arika, and please know you're welcome anytime! I'm sending pixie dust that you'll be able to get everything squared away, and hope your next Walt Disney World Resort experience will be like a dream come true!

    Missy
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Meet the Panelist: Missy, Virginia

Hi!  I'm Missy, a homeschool mom originally from Indiana, but recently transplanted to Virginia.  With a husband and five kids, I understand what busy family life is all about and how important it is to get away and create magical moments with your loved ones.  I also believe planning is half the fun, so I'd be honored to help you plan your Walt Disney World Resort vacation! Learn More About Missy

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