• On Feb 13, 2023
    Kimberly from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    gift card linked to disney app - I had purchased and linked a Disney giftcard for my daughter to use in Disney World last year. There are funds remanining on that account, but I don't know how to find the account info.

    Hiya, Kimberly! Thank you for bringing this great question to planDisney.

    When visiting Walt Disney World Resort, I always make sure to bring a few Disney Gift Cards along with me! I love using them to pay for my food when I mobile order a meal with the My Disney Experience app, and the best part is that I can use anything left over to pick up a few souvenirs to bring back home. I'd love to help you with your question about Disney Gift Cards!

    Disney Gift Cards can be used in the My Disney Experience app as a method of payment when checking out, but they can't currently be saved (like a credit card) and stored within the app. I've been in a similar situation as you where I knew I had a Disney Gift Card with funds still available, but I didn't have the physical card anymore. I have a few ideas that can get you started!

    • First, see if you can find any receipts where the Disney Gift Card was used (either in your email or your daughter's, whichever email address is linked to the My Disney Experience account that was used). In that email, you may be able to see the first several digits of that Disney Gift Card. If you're able to retrieve any of the numbers from the card, that could be very helpful!
    • Reach out to a Cast Member by calling or sending an email. Try to include as much information as you can, including when and where it was used, any receipts, and Disney Gift Card numbers you may have been able to retrieve.
    • When you have Disney Gift Cards, make sure that you link that information under My Cards so you can easily see your available funds or transfer them to a new gift card, if needed!
    I hope I was able to point you in the right direction today, Kimberly! I'm wishing upon a star that you're able to access your Disney Gift Card so you can have many more magical moments in the future. If you have any other questions, please visit us again!

    Faith, trust, and pixie dust - 
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Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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