Sisters at Disney World
  • On May 5, 2021
    Joe from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Friends and Family not working as expected. Why is it I can see all family members in list to make park reservations, but error message states the park pass is not valid for the kids?

    Hi Joe!

    Welcome to planDisney! The Walt Disney World Resort is the perfect place for a family reunion or a trip with friends. I am planning a large group trip this summer, and despite a lot of practice with My Disney Experience, I also had a few struggles when it came to getting things set up.

    I have a few ideas that might help. First, I found that when I tried to connect with too many Family & Friends at once, only some of the requests would go through. While I could see the children's names on my list, I wasn’t connected yet as the mom had not received the invitation for me to share plans with them. Although we sent them all at the same time, only some of the requests arrived via email. Even when we used the “resend” option, we still did not receive all the requests to share plans. Once we waited 24 hours and tried the “resend” option a second time, the requests went through and we were all able to connect.

    Another problem you could be running up against could be that children ages 2 and under do not need, and cannot book Park Pass Reservations. Even though they may be listed in My Disney Experience if they are on a Disney Resort Collection Hotel Reservation, if you try to book a Disney Park Pass Reservation for that child, you will get an error message.

    If it appears that everything is in order, yet you are still struggling to make Disney Park Pass Reservations, I have always received excellent assistance by calling the Cast Members at Tech Support. I would give them a call to see if there is a glitch or something else that needs to be fixed by Tech Support. 

    I hope this helps you get your problem fixed quickly. Sending you pixie dust for those perfect Disney Park Pass Reservations, Joe!
    - Kate
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Meet the Panelist: Kate, Indiana

"Welcome Home!" I'm Kate, a mom and nurse from Indiana. A lifelong Disney fan, Disney Vacation Club opened a world of vacation possibilities for our family. I’ve traveled with young children and those young at heart, planned romantic trips for two and made FastPass+ reservations for an entire marching band! Whether dining with Mickey, surfing in Hawaii, or relaxing around the pool we make the most of our Disney Vacation Club Membership. For this nurse, every day is better with a little dose of Disney! Learn More About Kate

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