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  • On Jan 21, 2023
    Marcia from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My friends and family magic bands do not show up in my account. I previously controlled their bands but now they don’t show up on my app.

    Hi Marcia,

    Thanks for stopping by planDisney with this question. I'm happy to help you get to the bottom of this MagicBand mystery.

    I have always managed the plans for myself, my husband and our two children using the My Disney Experience App, and have been able to view all the MagicBands and MagicBand+ associated with each of us. My husband recently decided to create his own My Disney Experience account, and while we still coordinate and share plans, his MagicBand+ no longer appears on the "MagicBands and More" section of my app.  However, I am still able to view his tickets from the "Tickets and Passes" section, so I can scan us all in together when we arrive at the parks each day.

    If your linked Family and Friends haven't made any new accounts or recent changes, you can link their MagicBands to your account with a few simple steps. You'll need to do this for any newly purchased MagicBand+ as well.

    First, navigate to your My Disney Experience App and select the three horizontal lines at the bottom right of your screen. Scroll down to "MagicBands and More" and then select "Link Your MagicBand or Card." You'll have the option to link using your device's camera, scan your MagicBand+ from your phone, or type in the ID on the back of your MagicBand or MagicBand+.
    You can also link any upcoming Walt Disney World Resort reservations and vacation packages to your My Disney Experience App by typing in the associated confirmation numbers on the Type ID tab as well. 

    If this doesn't resolve the issue,  navigate to "My Profile' in the My Disney Experience App using the same three horizontal lines at the right of your screen and scroll to the bottom of the menu. Select "MagicBands & Cards" and then select the option for "Friends' MagicBand & Cards" You'll see a list of all the accounts you currently manage and be directed to a phone number for further assistance with anyone not appearing on that list.

    You can also reach out to a Cast Member for more assistance with the My Disney Experience App, and MagicBand via phone.

    I hope this helps get you set up for a hi-tech trip!

    See you real soon,
    Amy
thumbnail image for Amy

Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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