Welcome to
planDisney, Jackie! Thanks for sending us your question about
Walt Disney World Resort theme park tickets.
If you have unused tickets that have expired, you may still be able to use the price you paid for those tickets as a credit toward the purchase of new tickets. To find out about the status of your current theme park tickets, send an email to WDW Guest Services- Ticket Usage at ticket.usage@DisneyWorld.com including the following items:
-Confirmation numbers you received when you purchased the tickets/ or pictures of the tickets
-Include your name
-Daytime telephone number where you can be reached
-Where and when the ticket was purchased
-Purchaser’s name
-Form of payment used
Explain your situation in the email and within a few days, Disney will reach out with a solution to your ticket question.
Jackie, I hope this information is helpful. If you have any more questions, please feel free to come back to see us. It’s always
our pleasure to help you with your planning!
Veronica