Special Needs Family with Mirabel; girl in costume; Encanto
  • On Jan 14, 2024
    Krysta from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, a friend purchased a ticket for a day trip last year that she wasn’t able to use. She is going to transfer it to me but the original booking day was a cheaper ticket price than the date I can use it now. Will I need to pay an up charge to use it?

    Hello there Krysta!  Thanks for stopping by planDisney!  

    I'm so sorry your friend wasn't able to use her theme park ticket, but how wonderful of her to share it with you!  You should be able to upgrade the ticket to a higher tier as long as the ticket is still valid and wholly unused, and you will need to pay the difference in cost from the original price to the current price of the new ticket type.  Usually we recommend for Guests to do this in person at the main entrance ticket booths, but it looks like you are not local to Southern California.  I do recommend calling the Tickets Guest Services line to discuss potential upgrade options with a Cast Member, and I'm hoping you can get the ticket straightened out!  

    I also recommend making sure that there are theme park reservations available for the new ticket type, you can reference the theme park reservation availability calendar to check for your desired dates.  You will need a corresponding theme park reservation to go along with your ticket for admission into the parks!

    I'm sending you all of the pixie dust that you're able to get your ticket straightened out and you can get back to the magic, Krysta!  If we can help with any other questions, please come back to planDisney!

    Have a magical day,

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Meet the Panelist: Melissa, Illinois

Hello friends!  I'm Melissa, a lifetime Disney fanatic from Illinois.  My husband and I have enjoyed the Disney Parks since our younger years and it's even more special for us now to share with our two young children.  The Disneyland Resort is truly our Happiest Place on Earth, and I cannot wait to help make the trip for your family the most magical! Learn More About Melissa

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