Hi there Gabrielle, welcome to planDisney!
I'm so sorry you're having trouble making a payment, let's take a closer look at some potential solutions. If you're looking to purchase
theme park tickets or even a
Disneyland Resort Hotel Vacation Package, I like to save my preferred payment method in my Disney account so it's always ready to go. You can do this by navigating to "My Disneyland" in the top navigation bar of the
Disneyland site, and then clicking "Payment Method." You are able to store up to 6 credit cards to your Disney account, and they'll be on hand when you're ready to make that next purchase! I always like to double check that I've entered all of the numbers and expiration date correctly, sometimes it's just a small error that needs to be corrected to fix the issue!
If you're having an issue making a payment for a
Disneyland Resort Magic Key Pass, then I recommend reaching out to a Cast Member on the
Magic Key Holders Guest Services line for assistance. If your payment issue is for a regular theme park ticket, I recommend calling the
Tickets Guest Services line for further assistance. I'm hoping a helpful Cast Member will be able to assist and get you back on track for your upcoming visit!
I hope I've answered your question, Gabrielle! Don't hesitate to
come back to planDisney if we can help with anything else.
Have a magical day!
Melissa