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  • On Oct 18, 2023
    Krysten from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Me and my friend are planning a big birthday trip to Disney for my birthday this coming February- if we need to cancel, do we get a refund? We both have annual passes, so it would be a room-only booking.

    Hi Krysten, 

    Welcome back to planDisney and thank you for asking us another question!

    I’m a Walt Disney World Annual Passholder too, and one of the biggest reasons why I purchased my first Annual Pass several decades ago was because of the pretty sweet Special Offers that Passholders can get for stays at a Disney Resorts Collection hotel

    My plans can sometimes change pretty dramatically, so I totally understand why you’re wondering about the cancellation policy for your upcoming trip… although I’d be so upset to hear that you had to cancel your big birthday trip this February! If you do, however, don’t worry! Typically, for a Room-Only reservation, you can cancel your plans up to 5 days in advance and still receive a full refund.  If you cancel after that time, the deposit you paid (the cost of one night) will unfortunately be non-refundable. That said, please look at the email confirmation you received when you booked your stay to make sure that your reservation doesn't have a special cancellation policy because it was booked with a Special Offer. 

    I really hope that you don’t have to cancel your plans this February! If you have any questions about your big birthday blowout, please don’t hesitate to come back and see us. After all, something from the Enchanting Extras Collection might be just the thing to really celebrate, and we can definitely help you narrow down your choices. 

    Have a Magical Day, 

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Meet the Panelist: Lynne, Quebec

Hi, I’m Lynne from Montreal, Quebec, Canada! I’m a working mom who enjoys snuggles with my son and my husband, who has been my sweetheart since 1997. We’ve been lucky enough to experience several milestones in Walt Disney World, including our wedding and honeymoon in 2009. As Disney Vacation Club members, we often plan trips for large, and sometimes even multi-generational, groups to come and enjoy the fun with us. Learn More About Lynne

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