Port Orleans Riverside Pool
  • On May 8, 2024
    Julie from WI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have a four-day pass this week & have sick grandchildren. We need to cancel our last day. I know our grandchildren may NEVER be back. Since I purchased the tickets can I use them for myself & other family members before 12/31/25? Thank you!

    Welcome to planDisney, Julie! It sounds like you're in the middle of a Walt Disney World Resort visit, but things have taken a turn with some sick kiddos. I've become ill on a Disney vacation, and I know it can dampen the magic. My husband practically carried me out of Disneyland Park a couple of years ago; I didn't want to leave even though I felt terrible! Let's talk about your options for unused theme park tickets.

    Once a ticket has been activated and used by a guest, it's generally not eligible for a refund or reassignment. If your grandchildren don't feel up to going to a park on their last day, I recommend you call the Existing Tickets line as soon as possible to explain your situation.

    I don't know what type of tickets you have, but the Cast Members in ticketing will be able to see your account information and let you know your options. Sometimes, they can extend expiration dates, so maybe you can turn that "never" into a "someday!" You might also be able to apply the cost of the unused tickets to a future ticket purchase. I'm wishing on a star the children start feeling better soon and can end their trip on a high note!

    Even if your princes and princesses aren't feeling up for a theme park, my family loves taking it easy at our resort. My son was just as excited to spend the day by the swimming pool when he was small. There's something so relaxing about eating pizza in a dripping swimsuit; it's science! One of our favorite pools is at Disney's Port Orleans - Riverside, where the whole family loved the waterslide at Ol' Man Island pool. 

    Julie, I'm sending a spoonful of sugar so your grandchildren won't need the medicine to go down! I'm so sorry they haven't been feeling their best, but I hope they'll finish the trip strong. Please stop by planDisney anytime!

    Magic awaits,
thumbnail image for Elaine

Meet the Panelist: Elaine, Florida

Bright Suns! I'm Elaine, a retired teacher dividing my time between my home state of Kentucky and the Sunshine State. I married my college sweetheart, and now that our only son is grown, we are exploring the empty-nest life. My family has been visiting Walt Disney World Resort for over 25 years, so if you have questions about adult-only visits, plant-based meals, thrill attractions, and Florida-resident perks, I'm here for you in full Force. Like Yoda would say, "Trips, we will plan!" Learn More About Elaine

Related Video

  • thumbnail image for Top Tips For A Resort Day With Little Ones

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.