Mom and child as pirates on Castaway Cay
  • On Mar 22, 2023
    Kate from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I found my pictures from the recent cruise my family took. I cannot find a download all button on my phone when I select all. When I download them on my computer, it saves them as zipped jpeg files that I still have to download individually. Help!

    Ahoy Kate!

    Welcome to planDisney. I hope you had the most magical time on your recent Disney Cruise Line sailing. I'm also glad to hear you took advantage of the photo packages while onboard. It's a great way to relive all those magical memories once you're back on dry land!

    When it's time to download my photos from a Disney Cruise Line vacation or even a Walt Disney World Resort trip, I find it easiest to do so from my computer vs. my phone. Navigate to the Disney Cruise Line website and select the "Already Booked" tab at the top of your screen. Scroll down to "My Cruise Photos" and log in using your Castaway Club ID. Click the checkmark on the first photo and you should notice a "Select All Visible Media" button appear toward the top of your screen. Select that and complete the download process. You may notice your photos download as batches into a few different zipped folders depending on how many images were captured on your sailing, but you won't have to download each photo individually. Simply unzip each folder and save that group of photos to the desired location on your computer. Be sure to do this before your images expire which occurs 45 days after they are captured. If you run into any issues or still need additional assistance you can request support via email as well.

    Now that you've completed at least one Disney Cruise Line sailing you're an official member of the Castaway Club. This will offer benefits on your next voyage like advance booking for onboard adventures and maybe even a special welcome-back gift in your Stateroom. Be sure to review all the benefits to see what magic awaits on your next trip.

    Kate, I hope this helped. Please feel free to reach back out with any other questions.

    Wishing you magic and memories,
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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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