Hello, Deborah, and welcome to planDisney!
I'm sorry to hear you need to cancel your Walt Disney World Resort vacation. I'll be happy to provide the information you need to cancel your reservation. First, here is some important
information from disneyworld.com regarding cancellations:
To provide additional flexibility, Disney-imposed change and cancellation fees are waived up to the date of check-in for reservations with arrivals through April 30, 2021.
Cancellation fees imposed by third-party suppliers—including airlines and rental cars, as well as non-refundable products like travel protection plans—are deducted from refundable amounts for Walt Disney Travel Company packages.To cancel your reservation, please
contact Disney by phone. If you did not book through Disney directly, you will need to contact your travel professional.
If you need to
cancel a hotel reservation, here is what disneyworld.com states:
Depending on the type of reservation, you will either be able to cancel the reservation online or you will need to call the Disney Reservation Center for assistance.
Sign in to your Disney Account and go to My Reservations, where you will see the reservation listed. If your reservation can be canceled online, you'll see a link for "Cancel Reservation."
If your reservation can only be canceled by phone, you'll see a message indicating you need to call (407) 934-7639. Deborah, please let us know if we can assist you with any other questions regarding Walt Disney World Resort.
Have a magical day!
Bob