• On Dec 30, 2018
    Tadeo from lima Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, where can I find information about your policy about refunds. I'm planning to travel this January but I need to know that first. thank you.

    Welcome to the Disney Parks Moms Panel, Tadeo! From a fellow Peruvian to another, I really hope you enjoy your visit next month! 

    Depending on the type of reservation, you will either be able to cancel the reservation online or you will need to call (407) 939-1936) and speak to them directly. Note that a cancelation fee may apply, depending on how far in advance you cancel. Usually, all amounts are refunded for cancellations made 30 days or more prior to the guest's arrival minus cancellation fees charged by third party hotels or other suppliers. Larger fees may apply for cancellations made 2 days to 29 days prior to the guest's arrival. For cancellations made one day or less prior to a guest's arrival or for no-shows, the full price of the package is non-refundable. Also, no refunds will be made for an early departure from your hotel and for any unused or partially used admission tickets, including meals. 

    You can also find more detailed information regarding cancellation of theme park tickets or packages here.

    Enjoy every bit of your visit, Tadeo! Please let us know if you have any more questions. I'd be delighted to help you further!

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Meet the Panelist: Desiree, Peru

Hi! I'm Desiree from Lima, Peru. My family will never ever tire of visiting the Most Magical Place on Earth, even if means traveling almost 3,000 miles to do so! My husband and I love to watch the fireworks with our kids, but the best magic happens when the grandparents come along and we all feel the same age in front of Cinderella Castle! I love giving tips about different types of resorts and traveling with multigenerational groups.
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