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Family on Beach at Castaway Cay
  • On Mar 29, 2023
    Chris from Lancashire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How can I find my Castaway club number. The 'already booked' 'castaway club' link on the website does not give cruise history & the phone lines are engaged.

    Hello there Chris!

    It's a pleasure to "sea" you here at planDisney. If you're looking for your Castaway Club ID number that can only mean one thing- you've completed at least one magical Disney Cruise Line sailing. I hope it was full of magic and memories out on the open water!

    You should be able to locate your Castaway Club number by sailing over to the Disney Cruise Line website and hovering over the "Already Booked" link as you mentioned. There, you can scroll down to the bottom of the drop-down menu and select "Castaway Club" under the My Account section toward the bottom of the list. You can also use this link to Log In. Be sure to use the same User Name or Email Address and Password you used to create your Disney Cruise Line Account and manage your bookings. 

    Once logged in you should be able to see your Membership Level, the number of sailings completed, and any associated benefits. Your Castaway Club ID number will be listed just below your Silver, Gold, or Platinum status icon. Pearl Membership is a new tier unveiling May 1st for cruisers who have completed at least 25 Disney Cruise Line sailings. If you've followed the steps above and are still unable to locate your ID number you can submit an email for additional assistance. 

    Unfortunately, the Castaway Club page does not currently feature a way to see a list of your past sailings. I'm hoping this will be updated at some point, but in the meantime, you can always try calling if you have a question about one of your past sailings. Cast Members are available Monday through Friday between the hours of 8 a.m. and 10 p.m. EST, and from 9 a.m. to 8 p.m. EST on Saturday and Sunday. You can also email with specific questions if calling doesn't work during those times.

    I hope this helps Chris. Please feel free to come back and ask us more questions. We'd love to help you plan for your next adventure on the high seas! New itineraries for Summer 2024 are open for booking. I already have my eye on the cruises to Lighthouse Point.

    Yo ho, Yo ho, the Disney Cruise Life for me,
    Amy

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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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