Magic Kingdom Cinderella Castle
  • On Mar 11, 2022
    Tracie from AL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have only a few days to pay off our reservations. I need to assign complimentary tickets to our reservation. I cannot get through on the phone. How do I assign complimentary tickets to an existing reservation? How do I get someone to answer the phone?

    Hiya, Tracie! Welcome to planDisney!

    I'm so happy to hear that you're headed to The Most Magical Place on Earth this April! Spring is my absolute favorite time to visit and I'm positively twitterpated for you. But oh, bother! I'm so sorry to hear that you're having difficulty linking your complimentary tickets to your existing reservation. Let's see if we can turn this pumpkin of a problem back into a carriage!

    First, you'll want to log into your My Disney Experience account online. Head to the Link Reservations and Purchases page and select Tickets. You'll enter either the ID Number that's listed on the back of your ticket or the confirmation number if you're using an e-ticket. You can also try to link your tickets through the My Disney Experience app. To do this, log in to the app and tap the icon that looks like three stacked lines in the bottom right corner. Tap Tickets and Passes, then the plus sign icon in the upper right corner. Tap Link Tickets and Passes and either type in the ID code or scan the barcode on your tickets to link them!

    If you have any issues with the above steps, I'd recommend reaching out to one of the wonderful Cast Members who will be able to help you link your tickets. I know that their type of magic can sometimes be in high demand and can cause long wait times, so I'd recommend calling right when phone lines open at 7:00 AM EST. Cast Members seem to be able to stretch their magic wands a bit farther for us and add some pixie dust on our situation!

    Once your tickets are linked, you'll want to make sure to make your Theme Park Reservations by using the Disney Park Pass system! This is the best way to make sure that you reserved the parks you wish to visit on each day of your trip. Also, be sure to explore the My Disney Experience app prior to your trip. This app is a little like your own magic wand, allowing you to unlock everything that Walt Disney World Resort has to offer! You'll be able to view park maps, check wait times for attractions, and even mobile order food

    Tracie, I'm wishing you all the faith, trust, and pixie dust on your upcoming vacation! If you have any other questions, I'd love it if you visited us again. Remember - you've got a friend in me!

    See ya real soon!
    Michelle
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Hiya, pal! I’m a lightsaber-wielding, Mickey waffle-loving, adventure-seeking kid at heart! My husband and our pup live in a little town near Pittsburgh that we affectionately call Main Street, U.S.A. We consider Walt Disney World Resort our second home and I’m so excited to help you add even more magic to your Disney vacation! Learn More About Michelle

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