Mom And Daughter Magic Kingdom Cinderella's Castle
  • On Aug 1, 2010
    Stephanie from OH Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hi - family's 1st visit to WDW in Sept. We have tried to have the customized maps sent to us, but an error always occurs before it's finalized. Is there another way to get these maps? They would be a great help to 1st timers! Thanks!

    Hi Stephanie! How exciting that your family's first trip to Disney World is just a month away!  The delivery time for the customized maps is two to four weeks, so we need to hurry and solve the problem you're having so you'll receive your maps in time!

    Here are some tips to deal with the most common reasons for error messages when using the customized maps feature. First, make sure you are using Internet Explorer or Firefox as your browser. The website doesn't work well with Google Chrome and some other web browsers. Next, when you reach the screen called "Vacation Plans," if you see a box that asks to use a saved itinerary, make sure the box is NOT checked. Also, leave the fields in the "Vacation Plans" screen blank. Finally make sure you are signed in to the Disney website, and that your profile has a valid address matching the one on the "Shipping Address" page.

    If you're still having problems after trying these tips, call the website technical support line at 407-939-7765 and press 2. The wonderful tech support people will walk through the process step by step with you to help solve your problems.

    Hope this helps!
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Meet the Panelist: Amanda, North Carolina

I'm a busy mom of two from North Carolina who loves to find ways to stretch a Disney Dollar so that I can enjoy the luxury of Disney's deluxe resorts and fine dining. Learn More About Amanda

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