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  • On May 25, 2016
    Christine from MD Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can see My family's plans in Mydisneyexperience when online on a computer. I can only see My plan in the Android app of Mydisneyexperience. How do I see My family's plans on the mobile ap?

    Hi, Christine!
    Thanks for checking in with the Disney Parks Moms Panel! I love using the My Disney Experience app for my trips to Walt Disney World Resort!

    There are a couple of things I'd recommend doing before you get too aggravated with your phone app. First, try deleting the app and reinstalling it. Next, make sure you're signed into the same account as the one you use on your computer. Each account is based on an email so make sure you sign in with same email account! If you remain unable to see family plans that match what you see on your computer, I'd recommend calling the My Disney Experience phone line.

    Feel free to drop by the Disney Parks Moms Panel anytime! I'll be here to answer additional questions.

    Jen
thumbnail image for Jen

Meet the Panelist: Jen, Missouri

I’m a mom, wife and goldendoodle dog owner who is not afraid to ride a fast roller coaster again and again. I love to travel - which is good since I telework with a job in Washington, DC. I’ve visited Disneyland and Walt Disney World multiple times and it’s fed into my belief that you’re never too old to have fun. I run when I can and recently earned my runDisney Coast to Coast medal! I also love photography and founded an online special needs community. Learn More About Jen

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