All Star Music Pool; Donald and friends fountain
  • On May 6, 2024
    Wesley from AL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Are any of the family suites located on the ground floor at all star music? We have a family suite booked for September and would like to be on ground floor if possible.

    Hello Wesley!

    Thanks for coming back to planDisney. I'm happy to help as you prepare for your September visit.

    The Family Suites at Disney's All-Star Music Resorts are a fantastic option for parties of up to 6. Your band of magic makers will enjoy jamming out in the spacious accommodations which feature a private Queen bedroom, two Queen pull-down Murphy beds, 2 full bathrooms, and a kitchenette with refrigerator and microwave. It's sure to be the perfect home away from home during your vacation.

    I can appreciate not wanting to climb a bunch of stairs or navigate elevators at the end of a long park day. My fellow panelist Kara outlined the locations of these suites for a guest last year, noting that ground-floor rooms were an option. I also reached out to a Cast Member who confirmed he enjoyed a recent stay in a first-room Family Suite himself.

    As you may already know, room requests are not guaranteed but can be made during the online check-in process. Navigate to the feature menu (≡) in your My Disney Experience Mobile App, then scroll down to "Hotel Reservations" under the "My Visit" heading. There you can complete or modify your online check-in and indicate two requests. The options will vary depending on the specific resort you have reserved. You'll also see a box to "Please prioritize having my room ready early over these room requests" if you prefer. 

    You can also contact a Cast Member with the Disney Resort Hotel Reservations Team by phone to note your preferences. Again, these are not guaranteed but Cast Members usually do their best to accommodate whenever possible.

    I hope this helped, Wesley. If we can answer any additional questions please come back and let us know.

    Magic and memories,
thumbnail image for Amy

Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

Related Video

  • thumbnail image for Beyond the Theme Parks

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.