• On Mar 23, 2021
    Andrea from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! My family purchased tickets in 11/2019. We used some days of the purchased ticket and then the pandemic stopped our plans to revisit and use remaining tickets. Is Disney honoring these tickets and if yes how do we redeem them for a future date?

     Welcome Andrea,

    I am happy to help with your inquiry and thrilled to hEAR of your wish to return to Walt Disney World. Many Guests were affected by the shutdown and Walt Disney World is making every effort to continue to spread the magic to those whose vacation and tickets were affected. 

    Guests who have partially used tickets, with a purchase date through June 6, 2020, and a valid use period beginning March 12, 2020, or later, can use their tickets through September 26, 2021. If you are unable to visit, in this time frame, you may use the value of your ticket towards the purchase of a new ticket at a later date. I recommend Guests contact (407) 566-4985 and speak to a Cast Member to further assist in your endeavor of evaluating your ticket conundrum. They can then set you on the right track and, if applicable, link whatever remaining days to your My Disney Experience.

    2021 is evolving into an impressive year at Walt Disney World, from exciting updates to classic attractions, the innovative revitalization happening around Epcot, the debut of Remy’s Ratatouille Adventure and the much anticipated 50th Anniversary of Walt Disney World; this is the yEAR to start anew. Stay up to date by following the Disney Parks Blog, check us out on Instagram (@plandisneypanel) for more Disney Magic and feel free to ask us any further curiouser and curiouser questions you may have.

    Have a Practically Perfect Day,

    Amy M. 
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

I am a Dreamer who has always believed dreams are meant to be the path to your future. Walt Disney, I believe, felt the same way, "All our dreams can come true, if we have the courage to pursue them." Disney has always been proof that endless imagination and the passion to make them come to fruition is possible. I will never be to old for Disney, it is home to all of us Dreamers. 

Learn More About Amy

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