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  • On Apr 22, 2021
    Dennis from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, our family had one person purchase tickets and reserve park days, which was great. Now I want to link the tickets to my account or app, however when I scan the ticket it will not let me add them to my account or app, how can we fix this?

    Hi there, Dennis!

    I am elated to hEAR you’ll be visiting The Happiest Place on Earth with your family! Nothing beats experiencing the magic of Disneyland Resort together!

    Dennis, you should be able to link the tickets to more than one account. The way to do this is by opening up your Disneyland mobile app and tapping on the three horizontal lines near the bottom right of the screen to reach the main menu. Once you have done so, select “Tickets and Passes” and then the “+” symbol near the upper right corner of the screen. After that, select “Link Tickets & Passes.” This will allow you to enter the number manually or scan the barcode of each ticket with your phone's camera. If you have already tried this and it doesn’t work, I recommend you call Disneyland Resort’s ticket helpline at (714) 781-4636 to speak to a friendly Cast Member who can help you take care of this issue.

    Do be sure you’ve also made your Theme Park reservations. We can’t wait to welcome you to the magic, Dennis!

    Have an enchanting time.

    Aena 
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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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