General Magic Kingdom Fireworks
  • On Mar 10, 2024
    Julia from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, my family and I are heading to Disney World in April and I bought all of our tickets through work. However now all the tickets are linked to my Disney account and my younger sister has autism and needs all the tickets to link with her Das pass.

    Hi Julia,

    Thanks for bringing your question to us. I'm happy to hear about your family's upcoming visit to Walt Disney World Resort and wish you a most magical trip!

    Since you've already linked your tickets to your My Disney Experience Account you'll want to be sure each ticket is assigned to the appropriate member of your travel party. First, make sure each guest appears on your Family & Friends list. You can add a guest by inputting their linking code if they already have an account, connecting through a resort reservation or another connected guest, or simply adding their name and age if they won't be managing their own account. Once everyone is connected reassign tickets to the appropriate guests. You should be able to do this directly from the ticket screen in your My Disney Experience Mobile App, but you are welcome to contact a Cast Member by phone for assistance.

    If your younger sister is a minor and/or her account is managed by another family member there are a few additional steps to complete. Whoever manages her account should log in to their My Disney Experience Account online and access their Family & Friends list. Next, they'll locate your profile and click the "Settings" button next to your name. On the following screen, they'll click "Connect My Managed Profiles" and place a checkmark in the box for your sister's name. This will allow both of you to share planning for her managed profile. 

    Once everyone is connected your sister can go through the pre-registration process to request her Disability Access Service (DAS) pass. A friendly Cast Member will connect via video chat and assist in setting up one-hour return windows for 2 eligible experiences, upon approval. They can also confirm that the appropriate members of her travel party are connected to these experiences.

    I hope this helps Julia. If we can answer any additional questions please come back and let us know. We're always happy to help!

    Magic and memories,
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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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