Cinderella Castle 50th Day
  • On Apr 6, 2022
    Janet from IL Asked

    Our family is going to Disney world in June. My daughter, husband, and granddaughter are having trouble. correcting their information in the genie app it was inadvertently entered twice. They have tried calling you and can’t get through. Can you help?

    Hi Janet and welcome to planDisney! I’m so happy to see that your family is planning a magical visit to the Walt Disney World Resort! Thanks for sending us your question.

    I know it can be frustrating when we can’t sort out issues online on our own. I suggest logging on to My Disney Experience on a home computer and trying to delete those extra profiles. You can do so by selecting “My Friends and Family list” on the task bar at the top of the page, then view the list and select the profile you want to change. Click on “update” on the right and you can either update the details or remove the profile from your list. 

    If this doesn’t help, you can always try calling the direct My Disney Experience phone number (407) 939-4357.  I’ve found that when I’ve called the direct line for the department I need, the wait time seems to be much shorter. You can also send the Resort an email with your issue and a Cast Member will get back to you. 

    Janet, I hope I’ve given you a few options that may work to help resolve the issue. Please feel free to come back to see us if you have any more planning questions. It’s always out pleasure to help you with all the details of your family’s next magical vacation!

    Veronica  
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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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