• On Jun 4, 2019
    Jill from NJ Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My family is going on our 2nd Disney Cruise in Nov. I know we are Silver Castaway Club members however our castaway numbers are not coming up when I view my reservation. Is there any way I can add our numbers to an existing reservation?

    Welcome aboard, Jill!

    Congratulations on booking your second sailing with Disney Cruise Line! Yes, you are now officially Castaway Club members, having sailed on one previous Disney Cruise Line voyage. So, you're entitled to all sorts of special extras like earlier booking of Port Adventures and other onboard specials, a welcome back gift in your stateroom upon arrival, Silver Castaway Club lanyards and some other special perks too!

    Try to log into your Castaway Club account. You'll use the same email address and password that you use to log into your Disney Cruise account. There you should see your previous cruise, and can also locate your Castaway Club number and view all the perks. Since you're not seeing your Club status when you log into the My Reservations page of Disney Cruise Line's website, you can call the helpful agents at Disney Cruise Line at (800) 951-3532 to confirm that your numbers are linked to this new cruise. Most likely they are already linked, and that means that you'll be able to begin your online booking of fun extras 90 days prior to sailing instead of the 75 days prior for new guests.

    I hope that helps as you begin to plan this next magical adventure at sea, Jill!
    Please stop back again over this year as you continue to prep to set sail. We're happy to help if you have any other questions!

thumbnail image for Marcy

Meet the Panelist: Marcy, Ohio

Welcome aboard! I'm the mom of two tween/teen Castaway Clubbers who would live on any of the Disney ships if they could. I would love to help your family discover the magic that awaits you on the open seas with Disney Cruise Line. Learn More About Marcy

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