• On Aug 8, 2021
    Marta from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! I have 4 expired tickets that were not used due to the pandemic. I plan to go go to Disneyland soon but would like to know how to get credit for the 4 unused tickets that I have. Is there an option when checking out online?

    Hello Marta!

    Welcome to planDisney! The past year certainly has been a challenge, hasn’t it? I had a similar situation in that our June 2020 visit to the Disneyland Resort had to be canceled due to the pandemic. I’m so happy the theme parks have reopened and we have rescheduled our visit!

    Marta, since the ticketing system has changed since the reopening of the Disneyland Resort, those of us with older style tickets are unable to directly book online. You will need to call to have a Cast Member adjust your ticket to the new style. Depending on what type of ticket you have, and when you plan to travel, you may or may not need to pay to upgrade your ticket to the current style. Many tickets, like mine, had their expiration dates extended due to the pandemic. So while I still needed to call to have the tickets updated for our November trip, I did not need to pay any upgrade fees. Hopefully, this will be the case for you too!

    I know that hold times on the phone can be challenging right now. I recommend choosing a morning where you have time to wait on hold and call exactly at 7 AM Pacific Time. I kept my mobile phone plugged in and on speaker so I could do other things around the house while I waited. Once I got through, the Cast Member was able to get my tickets changed and I was able to easily make my Theme Park Reservations!

    I hope this information helps, Marta! And I hope you can get your tickets adjusted and your visit scheduled very soon!

    Have a Magical Day!
    - Kate
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Meet the Panelist: Kate, Indiana

"Welcome Home!" I'm Kate, a mom and nurse from Indiana. A lifelong Disney fan, Disney Vacation Club opened a world of vacation possibilities for our family. I’ve traveled with young children and those young at heart, planned romantic trips for two and made FastPass+ reservations for an entire marching band! Whether dining with Mickey, surfing in Hawaii, or relaxing around the pool we make the most of our Disney Vacation Club Membership. For this nurse, every day is better with a little dose of Disney! Learn More About Kate

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