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  • On Apr 28, 2021
    Angela from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Everytime I try to link my travel company reservation to mydisneyexperience I get a message saying "the reservation must first be lined by your friend to his/her account before we can retrieve the reservation details" what am i doing wrong?

    Heigh-Ho Angela,

    Welcome to planDisney, we are a Disney-loving group of Guests representing all walks of life. And we are here to help guide you through your planning questions and curiouser and curiouser inquiries. But first, we need to set you up for success.

    I highly recommend Guests consider booking through a reputable or Disney Authorized Disney Travel Agent. Your travel agent should link your reservation to your My Disney Experience account, help make Disney Park Pass reservations and advanced table-service reservations, and guide you through the basic planning questions and criteria. I recommend immediately getting back in contact with your Travel Agent and requesting they link your reservation to your My Disney Experience so you can continue with your planning. If they are unable to assist you with your request for some odd reason, you will need to speak to a Cast Member by calling (407) 939-1936. Cast Members are experiencing a high call volume so, please, be prepared for a hold. Phone lines open at 7:00 a.m.. and as we know, the early bird gets the worm. Brew a pot of coffee, dial the number, find a good book or show to watch and kindly wait until a Cast Member can assist you. 

    Once your conundrum has been resolved, and if you have not already done so, it is time you make Disney Park Pass reservations. Walt Disney World is still closely monitoring and maintaining a healthy and safe environment for all Guests and Cast Members. The Disney Park Pass system helps Walt Disney World keep park capacity at a safe level. Guests purchasing Walt Disney World tickets should take a look at the Theme Park Availability calendar before purchasing. Once you have decided on your Walt Disney World Theme Park itinerary, purchase your tickets and make your Disney Park Pass reservations. Disney Park Pass reservations can be made and canceled in your My Disney Experience. 

    Become comfortable navigating your My Disney Experience mobile app before your arrival, this is your vacation hub and is a very handy-dandy pixie-dusted tool. Stay up to date with exciting news by following the Disney Parks Blog plus our Instagram (@planDisneypanel) and check out our Panel Extras for more planning tips.

    Have a Practically Perfect Day,

    Amy M. 
     
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

I am a Dreamer who has always believed dreams are meant to be the path to your future. Walt Disney, I believe, felt the same way, "All our dreams can come true, if we have the courage to pursue them." Disney has always been proof that endless imagination and the passion to make them come to fruition is possible. I will never be to old for Disney, it is home to all of us Dreamers. 

 Learn More About Amy

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