• On May 28, 2021
    Shelly from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Every time I try to log into My Disney Experience, it either does not load or it brings me back to the login page. Cookies and history have been cleared.

    Heigh-Ho Shelly,

    Why must the World Wide Web forever leave us in a tangled mess of conundrums? While I am no computer guru I can give you some guidance that might help fix this evil spell. 

    Clearing the cookies and history can help sometimes but I recommend trying a different web browser completely. I don’t know why but most of the time this solves the issue. However, if this evil spell is being difficult your next step is to speak to a Cast Member in Website Support by calling (407) 939-4357.  They seem to have special magic loaded with much Fatih, Trust and Pixie Dust to set the World Wide Web back on its technical axis and hopefully allow you to login into your My Disney Experience. 

    In the meantime download the My Disney Experience mobile app. This handy dandy tool puts your Walt Disney World vacation planning right at your fingertips. Here Guests can see their Disney Resorts Collection hotel reservation, update/upgrade/change their Walt Disney World tickets, modify/cancel Disney Park Pass reservations, use the new Disney MagicMobile service, make mobile food orders, check the latest attraction wait times, do some mobile shopping, reserve dining reservation and that’s just a tidbit of what it will do for you. Become comfortable navigating this pixie-dusted feature before you arrive. 

    As you continue to plan, we will be here to answer any of your Walt Disney World questions. How to get from your Resort to another Resort? Best way to plan a day at Epcot? What shows are currently available for Guests? Can I dress up in a BOO-tiful costume for Disney’s After Hours BOO BASH? You have a Disney question? We have a Disney answer! 

    Have a Practically Perfect Day,

    Amy M. 
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

I am a Dreamer who has always believed dreams are meant to be the path to your future. Walt Disney, I believe, felt the same way, "All our dreams can come true, if we have the courage to pursue them." Disney has always been proof that endless imagination and the passion to make them come to fruition is possible. I will never be to old for Disney, it is home to all of us Dreamers. 

Learn More About Amy

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