• On May 13, 2017
    Lurline from HI Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    In the event I need to cancel my cruise and I purchased Concierge level stateroom, what are the rules? Cancel before final payment is made?

    Hi again, Lurline! Thanks for visiting the Disney Parks Moms Panel again! I'm really hoping that you won't need to cancel your cruise, because this trip will truly be a magical adventure for your whole family! However, I see that you'll be traveling in from Hawaii, which is a long way to travel to Port Canaveral. I do hope that you will be able to continue with the cruise plans you have made! I would hate for you to miss this cruise!

    In the event that you do need to cancel, since you have booked a Concierge level stateroom, your deposits for that level stateroom are non-refundable. Other staterooms that are not Concierge have refundable deposits up to certain dates ahead. Now, if you cancel 90 days or more prior to your sailing, you will not be refunded your deposit. 89-56 days before your sailing, there is a fee of 50% of the trip per guest for Concierge level staterooms, 55-30 days prior, a fee of 75% of the cost per guest, and 29 days or less, the full cruise fare is still due. Again, these fees are for Concierge level staterooms, and the other staterooms carry different fees and dates.

    Please check out the full details on the Cruise Terms and Conditions page, under Cancelations/Refunds. If you still need further details about your particular sailing and reservation, please call the agents at Disney Cruise Line at (800) 951-3532.

    Lurline, I sure hope that you'll be sailing with Captain Mickey as planned this year. I'd love to hear that you were able to toast to a magical cruise while relaxing on Castaway Cay with the island's signature Konk Kooler frozen cocktail in hand! Please stop back with any other questions as your cruise date approaches. I hope to help answer anything else I can so you can enjoy the most exciting vacation ever!
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Meet the Panelist: Marcy, Ohio

Welcome aboard! I'm the mom of two tween/teen Castaway Clubbers who would live on any of the Disney ships if they could. I would love to help your family discover the magic that awaits you on the open seas with Disney Cruise Line. Learn More About Marcy

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