Photo of the exterios of the France Pavillion in Epcot
  • On Nov 14, 2021
    Mary from MS Asked

    We have EPCOT reservations for 4 on Nov. 23. Just learned we will not be able to come at that time and must reschedule. How do I cancel reservation and ticket time and hold these complimentary e-tickets for a later date before they expire in 2022?

    Hiya Mary! 

    Welcome to planDisney!

    I’m sorry your trip needs to be rescheduled. I’ve had my share of trip cancellations, and although it doesn’t feel all that magical to cancel it now, I’m happy to tell you that the magic of Walt Disney World Resort will be here waiting for you when you’re ready to return!

    Mary, you can cancel your Disney Park Pass reservations on your My Disney Experience account. To do this, please head over to the Walt Disney World Resort website, hover over the My Disney Experience logo on the top right corner, and then select My Plans. Next, please scroll down until you locate your Disney Park Pass reservation that you need to cancel. Next to it, you should see View Details, which you will want to select. This is where you will see the option to cancel your Disney Park Pass reservation. 

    As far as your theme park tickets are concerned, they will stay in your My Disney Experience account under Tickets & Passes until they expire, and you can make new park pass reservations using them when you’re ready to come to Walt Disney World Resort using the tickets before their expiration date! Yay! 

    We can’t wait to welcome you to the magic when you’re ready, Mary! 

    Aena
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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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