• On Jan 15, 2020
    Tiffany from MS Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello! We have eaten breakfast twice at Ohana. Before our breakfast each time, they take a family photo with lei's before we enter the restaurant. These pictures have never shown up on my Memory Maker. Do you know how to get these pictures?

    Hi there, Tiffany!

    Welcome to the Disney Parks Moms Panel!

    One thing I find necessary to have during my Walt Disney World Resort vacations is the Memory Maker for mine and my family's photos! Disney's PhotoPass Service have such talented photographers. They get my sometimes-overly excited kids to stop and smile for pictures like no one else!

    You have great taste; breakfast at 'Ohana is one of our favorites! The theming, hanging out with characters, and delicious food has us coming back for more. Once we're happy and full, we like to take a walk and explore the stunning property that is Disney's Polynesian Village Resort!

    The family photo at the restaurant is not part of the meal, and would be purchased separately. However, if you have purchased the Memory Maker, it would be included in that. Since you mentioned it didn't show up in your Memory Maker, I would give them a call and speak with a Cast Member. Don't panic when it comes to lost pictures. I once had the most precious moment with my sons at Star Wars: Galaxy's Edge and silly me forgot to tap my MagicBand! I called and spoke to a wonderful Cast Member at Disney's PhotoPass Service and they were able to help me locate them! Hopefully with some magic, they can help locate your pictures, as well.

    Good luck, Tiffany! I'm sending you all the pixie dust in hopes you're able to call soon and retrieve your pictures! 

thumbnail image for Aena

Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

Related Video

  • thumbnail image for Quick Tip | Memory Maker

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.