Hi Leanne, and welcome to planDisney! I’m sorry to hear that you’re having issues with your daughter’s MagicBand+ (known officially as a
Disney Band outside of the U.S.), but I’d be happy to help troubleshoot so you’re all ready for your trip.
When I’m having issues with my MagicBand+, a factory reset often solves the problem. To do this, press the button on the back once, quickly followed by a second press that you hold for 15 seconds. You’ll know it’s working if you feel three haptic buzzes with rainbow-colored lights. It took me a few tries to get the timing right. Once that’s done, the lights will turn off and then flash green to let you know the reset is complete.
Now you can try linking the MagicBand+ through the
My Disney Experience app. Press ☰ in the lower right corner and go to MagicBands & Cards under Account. On the next screen, scroll down and select Link Your MagicBand or Card. Make sure the MagicBand+ is on (if not, press the button on the back once) then select the Open Scanner to Link button in the app. Follow the instructions to link the MagicBand+, update the software, and check the battery level.
If that doesn’t fix the problem, I’d recommend calling the
Technical and Website Support phone number and a Cast Member can continue troubleshooting in real time.
Before I go, I wanted to share one MagicBand+ tip! When I’m planning to be in the park all day, I always bring my MagicBand+ charger and a portable battery so I can make sure my MagicBand+ lasts until the nighttime spectaculars. The lights and vibrations always make me feel like I’m a part of the show!
I'm wishing on a star that your daughter’s MagicBand+ issue is resolved soon. Your magical holiday will be here before you know it! And if you have any other questions, you’re always welcome at planDisney.
JoAnna