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  • On Sep 25, 2022
    Autumn from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I downloaded all of my photos from photo pass before leaving Disney in October 2021 and now they are nowhere to be found on my phone. Is there any way to recover them through Disney?? It was our family honeymoon and my daughters first time there.

    Hi there, Autumn! Welcome to planDisney!

    I'm so sorry to hear that the Disney PhotoPass photos you downloaded have disappeared from your phone. This isn't the kind of magic we hope to hear for Guests of Walt Disney World Resort. I believe that photos are the best souvenirs and I can imagine how heartbreaking this was. I'd love to do everything I can to help turn this pumpkin of a problem back into a carriage.

    Autumn, Disney PhotoPass photos should be downloaded and saved before they expire, which is 45 days from the date that they're taken. With that being said, I'm not certain that your photos can be retrieved. I know that's not the answer you were hoping for, and I'm so sorry because I understand how valuable the pictures of your family honeymoon and your daughter's first visit must be.

    However, I have one more piece of advice that I highly suggest you take! I would recommend reaching out to the Disney PhotoPass Guest Support team by calling (407) 560-4300. Cast Members are a little like real-life fairy godparents who will stretch their magic wands as far as they can reach. While nothing can be guaranteed, they will be happy to hear your situation and provide any next steps that may be available to you! 

    I'm wishing upon a star that you'll be reunited with your photos soon. And if you have any other questions, please visit us again!

    You've got a friend in me!
    Michelle
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Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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