Hi Joanna,
I hope you had the most wonderful time on your Disney Cruise Line holiday! I'm sure you made countless magical memories and I'm glad you are downloading some photos of your trip.
I appreciate the opportunity to
review and download photos from the
Disney Cruise Line Photos site for up to 45 days from the date they are taken (please note that this is not 45 days after disembarkation, but 45 days after the picture was taken). It is nice to not have to go through all the photos while I'm still on the cruise and to look back on some great memories to help me get through the post-vacation blues.
Since I have not had the experience of not being able to download photos with the ship's logo, I checked with a shoreside Cast Member. She shared that all photos taken during your cruise should be available, including
Magic Shot photos. I checked the
Terms and Conditions for photo products and found that "generic stock shot photos of the ship, characters, ports of call or any photos that don't contain a member of your party within your stateroom or a joined stateroom are not included." So, if you are looking for those types of photos, it sounds like you will not be able to download them.
If you are finding it challenging to download certain photos, please contact Guest Communication via email at
dcl.photo@disneycruise.com or open a ticket via Contact Us at
disneycruise.disney.go.com/help/email within 30 days of disembarkation. I'll keep my fingers crossed you will have your favorite photos soon!
Thanks for sailing by planDisney, Joanna. You know where to find us if you have other questions!
Wishing you many more magical moments,
Shannon