Hi Lori, thank you for stopping by the Disney Parks Moms Panel with your question about PhotoPass! I am sorry you have been struggling, I'll try to give you easy-to-follow directions for you to try again.
Before we begin, something you need to know is that the Disney's PhotoPass website recently went under a makeover and has a new look now. It is still possible to download all your pictures at once from the website, although it might be different from the way you used to do it.
Let's get started. As soon as you sign into the
Disney Photo pass website, you will be directed to a page where your photo and video gallery shows. Select one picture by clicking on the circle in the upper right corner of it and a new toolbar will display right above. It will show several options, one of them being "Select all visible media", which is the one you need to check and then click the Download button.
A message and progress bar will then show indicating that the download has begun and that your media will be stored in your computer.
Lori, I hope this information is somewhat useful, and please come back with more questions about the
Walt Disney World Resort or other
Disney Destinations anytime you need to. We are delighted to help!
See you real soon,
~Desiree